We hope you will be pleased with all our products, however should you wish to make a return please note the following conditions and process.
- Stock / standard products: Generic design, uncustomised products can be returned within 28 days of dispatch. After this date refunds are not eligible.
- Made to order products: These are general design, i.e. not personalised products that are not stocked for sale but are made when ordered - they cannot be added to stock so returns while accepted, they will incur a 15% return admin fee.
- Customised / personalised products: Personalised goods cannot be returned for refund unless they are faulty. Please contact us to discuss your return request.
- Return postage costs: Return postage is the customer’s responsibility unless the reason for the return is due to a mistake made by us. In this case the postage will be refunded up to a maximum of the original postage cost.
- Refund conditions: A refund, less the outbound postage cost, will be processed as long as the product is in unused, ‘as new’ condition, including its original product packaging and labelling.
Returns process:
- Contact us to request to return the goods.
- Package goods carefully to avoid damage in transit – a full refund will only apply to ‘as new’ condition returns. Include the delivery note and briefly explain the reason for the return
- Return postage fees are the customer’s responsibility unless the reason for the return is due to a mistake made by us. In this case the postage will be refunded up to a maximum of the original postage cost
- Post using an insured, traceable postage service to: G2R, PO Box 2250, Pulborough, W.Sx RH20 6AW
- Allow up to 14 days for refunds to be processed and credited to your original payment method.
Faulty Product Returns
If the item you purchased is faulty or you believe is incorrect please contact us first before requesting a refund as we may be able to resolve your problem.